Policies and Procedures

Registration & Payment Policy
A non-refundable deposit of $75–$150, depending on the program, is required to hold your child’s spot in any Found Stage program, including after-school programs and camps. This deposit is applied toward the total program fee. The remaining balance must be paid by the date specified for each program, which will be clearly communicated, unless other arrangements are made in writing.

For camps and school break programs, full payment is required by the specified date. If a program fills and a waitlist is created, families who have only paid a deposit may be asked to complete full payment to confirm enrollment.

Payment Options
Deposits are paid online at registration using debit, credit, or other available options. The remaining balance is invoiced and paid online by card, with a reminder sent prior to the due date. There are no additional fees for online payments.

Cancellation & Refund Policy
Cancellations made by families 28 days or more before the program start date will receive a refund minus the non-refundable deposit. Cancellations made within 28 days of the program start date are non-refundable for both after-school programs and camps, unless the vacated spot can be filled.

If Found Stage cancels an after-school program or camp, whether before it starts or after it has begun, a full refund will be issued for the portion of the program that will not be provided.

If the original venue becomes unavailable or unsuitable before the program begins or at any point during the program, Found Stage will do its best to continue the program at an alternative suitable venue no more than a 15 minute walk from the original venue, subject to availability. The program will not be considered canceled if Found Stage is able to continue providing the program and its original arrangements at the alternative venue. If a suitable alternative venue cannot be arranged, or the program and its original arrangements cannot reasonably be continued, the program will be considered canceled and the refund provisions above will apply.

Missed Classes & Missed Days
There are no refunds or credits for an individual class or day missed due to illness, travel, personal scheduling conflicts, or other personal circumstances.

If an individual after-school class cannot take place due to circumstances outside of Found Stage’s control, including but not limited to severe weather or snowstorms, school or building closures, lockdowns, power or utility failures, safety issues, government orders, or other circumstances that prevent the class from taking place as planned, Found Stage will do its best to reschedule that class at the original venue on another date. If this is not possible, Found Stage will do its best to arrange that class at an alternative venue within approximately a 15 minute walk of the original venue, subject to availability. If neither option is possible, the missed class would not be eligible for a refund or credit.

For camps and school break programs, make-up days are not possible because these programs run on a fixed schedule and there is no opportunity to make up individual missed days. Missed days due to circumstances outside of Found Stage’s control would not be eligible for a refund or credit.

Age & Program Placement
Found Stage programs are designed for children ages 5 to 12, depending on the specific program and offering. Age ranges, groupings, and program structure may vary by program, including camps and special programs, and will be listed on each individual program page.

Please contact us if your child is within one year younger or older than the listed age range for a given program and you feel they may be a good fit.

Child Behavior & Support Policy
Found Stage is committed to creating a safe, inclusive, and enjoyable space for all children. We reserve the right to withdraw any student from a program due to ongoing unsafe, disruptive, or harmful behavior. Children must be able to participate in a group setting without one-on-one support. For camps and school break programs, removal due to behavioral concerns is non-refundable, including any remaining days.

Pick-Up & Safety Procedures
For after-school programs held in public schools, children in Grade 1 will be picked up from their classrooms by Found Stage staff at the start of the program. Children in Grade 2 and up will meet the instructor at the designated class location.

Parents or guardians must pick up children promptly at the scheduled end time. Please notify us in writing if someone other than a parent or guardian will be picking up your child.

Photos & Media
From time to time, photos or short video clips may be taken during class to highlight the fun and creativity of our programs. These may be used on our website, social media, or other promotional materials. Families will be asked to complete a media release form at registration, and participation is always optional. Certain programs, particularly camps or special programs that include a professionally filmed performance or showcase, may require photo and video consent as a condition of participation. Any such requirements will be clearly stated at the time of registration for each individual program.